FAQs

General Questions

What are your shipping options?
We offer standard and express shipping options. Delivery times vary depending on your location.

Do you ship internationally?
No, we currently only ship within the United States.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your delivery on the carrier’s website.

What is your return policy?
We accept returns within 30 days of purchase, provided the items are unused and in their original packaging.

Do you offer gift cards?
Yes! Gift cards are available for purchase on our website.

Product Questions

How do I choose the right mattress for me?
Consider your sleep position, firmness preference, and any specific needs like back support or cooling features. Our product descriptions can help guide your decision.

Are your products hypoallergenic?
Many of our products are hypoallergenic. Check individual product details for specifics.

Do you offer mattress toppers?
Yes, we have a variety of mattress toppers to enhance comfort and support.

Payment & Orders

What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately. We’ll do our best to accommodate your request.

Do you offer financing options?
Yes, we offer financing through third-party providers. Look for the option at checkout.

Warranty & Care

What is covered under warranty?
Most products come with a manufacturer’s warranty covering defects. Check the warranty information for each product.

How do I care for my mattress?
Rotate your mattress regularly and use a mattress protector to keep it clean. Follow the care instructions provided.

Still have questions?
Visit our website at shopsleepstore.com for more information.